6. Privacy Statement

6.1 Below you will find information concerning visits to and the use of Gems For Healing website. We are sensitive to privacy issues on the Internet and recognise the importance of safe guarding all information we receive from you. This Privacy Statement applies to data provided by you and collected by Gems For Healing through its websites as well as both online and offline services. We will use the provided information in the course of our dealings with you to process requests and orders and to provide a more personalised internet and online buying or ordering experience. We will ensure that all personal information is treated in accordance with the applicable data privacy legislation’s.

For your information, we have provided this statement explaining our online information practices.

6.1.1 Collection of your personal information
In general, you are able to visit Gems For Healing‘s websites without revealing who you are or any information about yourself. However, our web servers will collect information (standard information that your browser sends to every website visited) for statistical purposes, such as the number of visits, the pages viewed, which website you came from before clicking into the Gems For Healing website, the key words used to find our site, your IP-address, the browser type and language, access time, etc. Gems For Healing uses this information for improving its sites and services. If you have created an account with us your user account information is protected by a password. We also offer the option of buying from the website without creating an account with us.

When ordering online we ask you to consent to providing personal information, such as your email address, name, telephone number, shipping address etc. This information is required in order for us to process and fulfill your order and otherwise provide you with the information and services you may request from us. This information will therefore be kept by us as long as is necessary for us to use your information as described above. For security reasons we also keep the IP-address used when the order is registered. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process requests and support you.

6.1.2 Payments

We accept payments through PayFast: https://www.payfast.co.za/privacy-policy/ to process secure online payments and no information regarding cards, accounts, etc are processed directly on our site. When processing payments, some of your data will be passed to Payfast, including information required to process or support the payment, such as the purchase total and billing information.

6.1.3 Security of your personal information
Gems For Healing has a number of security measures in place to protect your personal information. However, when transmitting personal information over the internet, please bear in mind that no transmission over the internet can ever be guaranteed secure. Therefore, please note that Gems For Healing cannot guarantee the security of any personal information that you transfer over the internet to us. Site Administrators will have access to profiles to create orders etc.

6.1.4 Cookies
We may also use technologies, such as cookies, to collect information about the pages you view, the links you click and other actions you take on our sites and services. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if preferred.

6.1.5 Other sites
Gems For Healing‘s website may contain links to other sites. Although we try to link only to sites that share our high standards and respect for privacy, we are not in any way responsible for the content of the privacy practices employed by other sites.

6.1.6 Changes to this privacy statement
This privacy policy may be changed by us at any time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it, and under which circumstances we disclose it. We encourage you to periodically review this statement to know how Gems For Healing is protecting your information.

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